Guarantee

Ryazan Cable Fittings Plant LLC provides the following guarantees:

  • for actually manufactured products: cable glands and transformers 5-year warranty;
  • for other goods presented for sale - the terms are kept by the manufacturer.
  • Ferrules, sleeves, clamps;
  • Bolt connectors and lugs;
  • Insulated lugs, connectors and sleeves for wires;
  • Sleeve lugs NSHVI.
    • Guaranteed shelf life: 15
    • Warranty period: 15
    • Service life: 40
  • Components of cable glands;
  • Heat shrink tubing.
    • Guaranteed shelf life: 15
    • Warranty period: 15
    • Service life: 30
  • Cable ties;
  • Nylon ties.
    • Guaranteed shelf life: 20
    • Warranty period: 1
    • Service life: 3
  • Steel ties.
    • Guaranteed shelf life: 100
    • Warranty period: 30
    • Service life: 50
  • Metal hose and fittings;
  • Metal hose
    • Guaranteed shelf life: 15
    • Warranty period: 15
    • Service life: 25
  • End fittings and connection fittings.
    • Guaranteed shelf life: 25
    • Warranty period: 10
    • Service life: 40
  • Cable and wire marking.
    • Guaranteed shelf life: 10
    • Warranty period: 10
    • Service life: 30
  • Seals.
    • Guaranteed shelf life: 20
    • Warranty period: 1
    • Service life: 3

In the workshop of the service center, repairs are carried out using original spare parts and a 24-month warranty.

Contact information for placing requests for repairs:

(4912) 2311708, 211184, 211197

What can cause denial of warranty service and removal from warranty records:

Equipment is removed from the warranty account, and the manufacturer refuses warranty service if the following is detected:

  1. Failure to comply with the requirements of regulatory documents (Operation Manual, Electrical Installation Rules and others):
    • lifting transformers with a capacity of 16-250 kV A by the brackets welded to the tank, which are used to fasten the product during transportation;
    • lifting transformers with a capacity of 400, 630 kV A by the earrings welded to the cover;
    • work and switching on a transformer connected to the network from at least one side;
    • using the switch in an intermediate position and without locking its handle;
    • operation of a transformer with damaged insulators (cracks, chips);
    • turning on the transformer without grounding the tank;
    • violation of the rules for using products.
  2. Violation of warranty seals on the product, except for those that must be removed to perform work on connecting the product to the equipment used.
  3. Violation of the transformer tightness (for transformers of TMG type and all type representatives): unscrewing plugs, opening a branch pipe, a tap, a safety valve, removing an oil indicator, insulators and any violations of its seals.
  4. Testing the transformer tank with hydraulic pressure.
  5. Turning on the transformer under voltage and operating it with a low oil level in the transformer (the level is checked by the red signal rod of the oil indicator float). The absence of oil in the transparent cap of the oil indicator is not a rejection sign. If the need to add oil to the transformer is identified, then it is made only by agreement with the manufacturer.
  6. Carrying out an overvoltage test of transformer insulation without agreement with the manufacturer.
  7. Traces of tampering or unauthorized repair of the product have been detected.
  8. Mechanical damage received during loading and unloading, transportation, installation, operation caused by the fault of the carrier or the consumer is not subject to elimination under the warranty.
  9. Failure to comply with the requirements for storage conditions and periods:
    • storage conditions of the power transformer - 8 in accordance with GOST 15150-69 (in open areas at temperatures from minus 60 to plus 50 ° С) for a shelf life of up to one year; subject to storage 5 in accordance with GOST 15150-69 (under a canopy or indoors at temperatures from minus 60 to plus 50 ° C) - shelf life up to two years with an annual external inspection of the power transformer by the consumer. Moreover, the transportation period is included in the total shelf life of products (clause 2.4 of GOST 23216-78).
    • storage conditions of the complete transformer substation - 8 in accordance with GOST 15150-69 (in open areas at temperatures from minus 60 to plus 50 ° C) for a shelf life of up to one year. Moreover, the transportation period is included in the total shelf life of products (clause 2.4 GOST 23216-78).